FREQUENTLY ASKED QUESTIONS

 

WHERE IS IT MADE?

POPPY NORTON’S JEWELLERY IS ALL HANDMADE IN LONDON USING A MIXTURE OF TRADITIONAL AND MODERN TECHNIQUES.

 

DELIVERY TIMES:

ALL JEWELLERY IS HANDMADE TO ORDER SO PLEASE BE PATIENT. POPPY WILL TRY TO GET YOUR ORDER DISPATCHED AS QUICKLY AS POSSIBLE BUT DEPENDING ON THE ITEM, THE FINISH THAT YOU CHOOSE AND THE TIME OF YEAR THIS COULD TAKE UP TO 4 WEEKS (ALTHOUGH WE ASSURE YOU THAT IT’S USUALLY MUCH QUICKER).

IF YOU DO HAVE A SPECIFIC DATE THAT YOU NEED THE PIECE BY, PLEASE GET IN TOUCH BEFORE ORDERING TO DISCUSS AND WE’LL DO OUR BEST TO HELP.

 

HOW DO I PAY?

YOU CAN PAY USING VISA, MASTERCARD, AMERICAN EXPRESS OR APPLE PAY.

WWW.POPPYNORTON.COM USES STRIPE TO SECURELY PROCESS YOUR PAYMENT. THIS SECURE MERCHANT IS INDEPENDENT AND WILL NEVER DISCLOSE YOUR PAYMENT DETAILS TO US.

 

WHAT ARE THE DELIVERY CHARGES?
UK POSTAGE IS FREE BUT IF YOU DO WISH TO PLACE AN ORDER FOR A DELIVERY ADDRESS OUTSIDE OF THE UK PLEASE CONTACT US FOR A QUOTE. PLEASE NOTE THAT YOU ARE RESPONSIBLE FOR ANY IMPORT DUTIES AND TAXES.

 

WHAT’S THE PACKAGING LIKE?

ALL ITEMS ARE BEAUTIFULLY PRESENTED IN MATT BLACK GIFT BOXES WITH GLOSSY SPOT DETAILING.

 

what if I don't know my ring size?

IF YOU DO NOT KNOW THE RING SIZE that YOU NEED, THE BEST THING TO DO IS TO VISIT A LOCAL JEWELLER’S SHOP AND ASK THEM TO MEASURE YOUR FINGER USING A METAL RING GUAGE. IF YOU CAN’T MAKE IT TO A JEWELLER’S TO DO THIS THEN THESE PLASTIC RING GAUGES WILL GIVE YOU A PRETTY GOOD INDICATION BUT PLEASE BE AWARE THAT THEY ARE NOT AS ACCURATE AS A METAL GUAGE.

THE BEST TIME OF DAY TO MEASURE IS IN THE EVENING, WHEN YOUR FINGERS ARE LARGEST. AVOID MEASURING WHEN YOU’RE COLD, AS FINGERS ARE AT LEAST HALF A SIZE SMALLER.

 

WHAT IF YOU CHANGE YOUR MIND?

POPPY IS HAPPY TO ISSUE A REFUND IF THE ITEMS ARE RETURNED, UNDAMAGED, UNWORN AND IN THEIR ORIGINAL UNDAMAGED PACKAGING WITHIN 14 DAYS OF DELIVERY. YOU WILL NEED TO PROVIDE PROOF OF PURCHASE.

IF YOU WISH TO RETURN AN ITEM PLEASE NOTIFY US IN THE FIRST INSTANCE. PLEASE NOTE, YOU WILL NEED TO COVER THE RETURN POSTAGE COSTS AND THE ITEM IS YOUR RESPONSIBILITY UNTIL IT REACHES US, SO FOR YOUR OWN PROTECTION WE RECOMMEND THAT YOU RETURN THE ITEM USING A FULLY INSURED DELIVERY SERVICE.

PLEASE NOTE THAT EARRINGS ARE EXCLUDED FROM THE REFUND POLICY DUE TO HYGIENE REASONS AND items MADE IN A SIZE OUTSIDE OF OUR STANDARD SIZE RANGE WILL BE NON-EXCHANGEABLE OR REFUNDABLE, AS WE WILL NEED TO MAKE THESE SPECIALLY.

 

WHAT IF THE ITEM IS FAULTY?

HOPEFULLY THIS WON’T HAPPEN BUT IF YOU DO HAVE ANY PROBLEMS PLEASE DON’T HESITATE TO GET IN TOUCH. POPPY WILL DO HER BEST TO REPAIR OR REPLACE ANY FAULTY ITEM BUT IF THIS ISN’T POSSIBLE A FULL REFUND WILL BE ISSUED along with the return postage costs.

 

HOW SHOULD I LOOK AFTER MY JEWELLERY?

NO JEWELLERY LIKES GETTING bashed about, getting WET OR BEING EXPOSED TO CREAMS, perfumes, LOTIONS, OILS OR SPRAYS. WE RECOMMEND REMOVING JEWELLERY WHEN WASHING, swimming, EXERCISING AND SLEEPING. WHEN YOU’RE NOT WEARING IT WE RECOMMEND STORING your jewellery separately IN An airtight container.

PLEASE NOTE THAT OVER TIME BRASS WILL AGE NATURALLY, DEVELOPING A RICHER, DARKER TONE. IF YOU DO WANT TO RESTORE IT TO ITS LIGHTER STATE WE SUGGEST CLEANING IT WITH A SPECIALIST BRASS CLEANER. IF YOU WISH TO RESTORE A BRUSHED brass FINISH WE SUGGEST GIVING IT A GENTLE RUB WITH AN ABRASIVE BLOCK (SUCH AS GARYFLEX) OR USING A FINE GRADE SANDPAPER, MAKING SURE TO AVOID CONTACT WITH ANY OTHER MATERIALS THAT MAY BE INCORPORATED INTO THE THE JEWELLERY.

PLEASE BE AWARE THAT GOLD PLATED JEWELLERY WILL gently WEAR OVER TIME, TO PROLONG ITS LIFE GIVE IT A GENTLE CLEAN WITH WARM SOAPY WATER, RINSING AND DRYING IT WITH A SOFT CLOTH. KEEP JEWELLERY AWAY FROM SHARP OR ABRASIVE OBJECTS AND STORE IT SEPARATELY FROM OTHER ITEMS.

WE RECOMMEND CLEANING YOUR SILVER JEWELLERY USING A SILVER DIP.

ACRYLIC SURFACES SHOULD BE KEPT AWAY FROM SHARP OBJECTS OR ABRASIVE OBJECTS THAT COULD SCRATCH THE SURFACE. IT CAN BE GENTLY CLEANED USING A MICROFIBRE CLOTH.

WOODEN SURFACES SHOULD BE KEPT DRY AND MAY NEED OILING FROM TIME TO TIME USING A MINERAL OIL.

PLEASE NOTE THAT THESE ARE ONLY GUIDELINES AND WWW.POPPYNORTON.COM IS UNABLE TO ACCEPT ANY RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOU.  

 

A LITTLE DISCLAIMER:

WWW.POPPYNORTON.COM HAS TRIED TO GIVE AN ACCURATE REPRESENTATION OF ALL OF THE JEWELLERY ON THE SITE. PLEASE BEAR IN MIND THAT ALL the DESIGNS ARE MADE AND FINISHED BY HAND, SO SOMETIMES THEY MAY VARY SLIGHTLY FROM THE IMAGES SHOWN ONLINE AND COLOURS MAY VARY DUE TO THE LIGHTING IN WHICH THEY WERE PHOTOGRAPHED OR YOUR COMPUTER MONITOR SETTINGS. PLEASE CHECK DIMENSIONS CAREFULLY AS THE SIZE MAY NOT ALWAYS BE CLEAR FROM THE IMAGES.