TERMS AND CONDITIONS

 

ACCEPTANCE OF TERMS

BY USING WWW.POPPYNORTON.COM YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

THESE TERMS AND CONDITIONS STATE THE TERMS AND CONDITIONS ON WHICH WE SUPPLY ANY OF THE PRODUCTS TO YOU. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AND MAKE SURE THAT YOU UNDERSTAND THEM, BEFORE ORDERING ANY PRODUCTS FROM OUR SITE. YOU SHOULD UNDERSTAND THAT BY ORDERING ANY OF OUR PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

YOU SHOULD PRINT A COPY OF THESE TERMS AND CONDITIONS FOR FUTURE REFERENCE.

PLEASE UNDERSTAND THAT IF YOU REFUSE TO ACCEPT THESE TERMS AND CONDITIONS, YOU WILL NOT BE ABLE TO ORDER ANY PRODUCTS FROM OUR SITE.

WWW.POPPYNORTON.COM RESERVES THE RIGHT TO UPDATE ITS TERMS AND CONDITIONS FROM TIME TO TIME.

 

PRICING AND AVAILABILITY

ALL PRICES ARE STATED IN BRITISH POUNDS. PLEASE NOTE YOU ARE RESPONSIBLE FOR COMPLYING WITH LOCAL TAX LAWS. WWW.POPPYNORTON.COM RESERVES THE RIGHT TO CHANGE PRODUCT PRICES AND INFORMATION WITHOUT PRIOR NOTICE.

 

Payment

WWW.POPPYNORTON.COM USES STRIPE TO SECURELY PROCESS YOUR PAYMENT. THIS SECURE MERCHANT IS INDEPENDENT AND WILL NEVER DISCLOSE YOUR PAYMENT DETAILS TO US.

 

DELIVERY TIMES

ALL JEWELLERY IS HANDMADE TO ORDER SO PLEASE BE PATIENT. POPPY WILL TRY TO GET YOUR ORDER DISPATCHED AS QUICKLY AS POSSIBLE BUT DEPENDING ON THE ITEM, THE FINISH THAT YOU CHOOSE AND THE TIME OF YEAR THIS COULD TAKE UP TO 4 WEEKS (ALTHOUGH WE ASSURE YOU THAT IT’S USUALLY MUCH QUICKER).

IF YOU DO HAVE A SPECIFIC DATE THAT YOU NEED THE PIECE BY, PLEASE GET IN TOUCH BEFORE ORDERING TO DISCUSS AND WE’LL DO OUR BEST TO HELP.

 

delivery charges

UK POSTAGE IS FREE BUT IF YOU DO WISH TO PLACE AN ORDER FOR A DELIVERY ADDRESS OUTSIDE OF THE UK PLEASE CONTACT US FOR A QUOTE. PLEASE NOTE THAT YOU ARE RESPONSIBLE FOR ANY IMPORT DUTIES AND TAXES.

 

refunds

POPPY IS HAPPY TO ISSUE A REFUND IF THE ITEMS ARE RETURNED, UNDAMAGED, UNWORN AND IN THEIR ORIGINAL UNDAMAGED PACKAGING WITHIN 14 DAYS OF DELIVERY. YOU WILL NEED TO PROVIDE PROOF OF PURCHASE.

IF YOU WISH TO RETURN AN ITEM PLEASE NOTIFY US IN THE FIRST INSTANCE. PLEASE NOTE, YOU WILL NEED TO COVER THE RETURN POSTAGE COSTS AND THE ITEM IS YOUR RESPONSIBILITY UNTIL IT REACHES US, SO FOR YOUR OWN PROTECTION WE RECOMMEND THAT YOU RETURN THE ITEM USING A FULLY INSURED DELIVERY SERVICE.

PLEASE NOTE THAT EARRINGS ARE EXCLUDED FROM THE REFUND POLICY DUE TO HYGIENE REASONS AND items MADE IN A SIZE OUTSIDE OF OUR STANDARD SIZE RANGE WILL BE NON-EXCHANGEABLE OR REFUNDABLE, AS WE WILL NEED TO MAKE THESE SPECIALLY.

 

faulty items

HOPEFULLY THIS WON’T HAPPEN BUT IF YOU DO HAVE ANY PROBLEMS PLEASE DON’T HESITATE TO GET IN TOUCH. POPPY WILL DO HER BEST TO REPAIR OR REPLACE ANY FAULTY ITEM BUT IF THIS ISN’T POSSIBLE A FULL REFUND WILL BE ISSUED along with the return postage costs.

 

Disclaimer

WWW.POPPYNORTON.COM HAS TRIED TO GIVE AN ACCURATE REPRESENTATION OF ALL OF THE JEWELLERY ON THE SITE. PLEASE BEAR IN MIND THAT ALL the DESIGNS ARE MADE AND FINISHED BY HAND, SO SOMETIMES THEY MAY VARY SLIGHTLY FROM THE IMAGES SHOWN ONLINE AND COLOURS MAY VARY DUE TO THE LIGHTING IN WHICH THEY WERE PHOTOGRAPHED OR YOUR COMPUTER MONITOR SETTINGS. PLEASE CHECK DIMENSIONS CAREFULLY AS THE SIZE MAY NOT ALWAYS BE CLEAR FROM THE IMAGES.